Privacy Policy

1. Introduction

Storytella, LLC ("we," "our," or "us") operates the storytella.ai website and platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered marketing platform.

By using our Service, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide, including:

• Name and email address (for account creation and authentication)
• Business information (company name, website URL, industry, description)
• Payment information (processed securely through Stripe)
• Marketing preferences and communication settings

2.2 Business Data

Through our platform, we collect and process:

• Website URLs and content for analysis purposes
• Business descriptions, value propositions, and target audience information
• Competitor information and market analysis data
• Uploaded assets (images, videos, documents) for content generation
• Generated marketing strategies and social media content
• Project data and campaign information

2.3 Technical Information

We automatically collect technical information including:

• IP address, browser type, and device information
• Usage patterns and feature interactions within the platform
• Session data and authentication tokens
• Error logs and performance metrics

2.4 Third-Party Data

We may collect publicly available information about your competitors and industry through automated web scraping and third-party APIs for competitive analysis and market research purposes.

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Provision

• Generate personalized marketing strategies using AI analysis
• Create social media content and marketing materials
• Analyze competitor activities and market trends
• Transform business videos into social media content
• Provide website and business profile analysis

3.2 Platform Operations

• Authenticate users and maintain account security
• Process payments and manage subscriptions
• Provide customer support and technical assistance
• Monitor platform performance and prevent abuse
• Improve our AI models and service quality

3.3 Communication

• Send service-related notifications and updates
• Provide onboarding guidance and feature announcements
• Respond to inquiries and support requests
• Send marketing communications (with your consent)

4. Third-Party Services and Data Sharing

We integrate with several third-party services to provide our platform functionality:

4.1 AI and Content Generation

• AI Service Providers: For marketing strategy generation, content creation, and video analysis

4.2 Infrastructure and Storage

• Database and Authentication Services: For secure data storage, user authentication, and file management
• Cloud Hosting Providers: For application hosting and content delivery

4.3 Payment Processing

• Stripe: For secure payment processing and subscription management

4.4 Data Collection and Analysis

• Web Analysis Services: For website content analysis and market research
• Public Data Sources: For competitive analysis and industry insights

Important: We only share data with these services as necessary to provide our platform functionality. All third-party services are required to maintain appropriate security measures and comply with applicable privacy laws.

5. Data Security and Retention

5.1 Security Measures

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Secure authentication and session management
• Regular security audits and vulnerability assessments
• Access controls and role-based permissions
• Secure API integrations with third-party services

5.2 Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specific retention periods include:

• Account and profile data: Until account deletion
• Generated content and projects: Until manually deleted by user
• Payment records: As required by law (typically 7 years)
• Usage logs and analytics: Up to 2 years for service improvement

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@storytella.ai. We will respond to your request within 30 days.

7. Cookies and Tracking

We use cookies and similar technologies to provide, secure, and improve our services. For detailed information about our cookie usage, please see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for such transfers, including contractual protections and adherence to applicable data transfer frameworks.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of our services after changes become effective constitutes acceptance of the revised policy.

10. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us: