1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the Storytella platform and services (the "Service") operated by Storytella, LLC ("we," "our," or "us"). By accessing or using our Service, you agree to be bound by these Terms.

If you disagree with any part of these Terms, you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Storytella, LLC operates an AI-powered marketing platform that provides businesses with:

Automated marketing strategy generation using artificial intelligence
Social media content creation and optimization
Video content analysis and transformation into marketing materials
Competitor analysis and market intelligence
Business website analysis and optimization suggestions
Product-to-video conversion services
Build-in-public content generation for various social platforms
Static ad analysis and creation tools

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must create an account by providing accurate, current, and complete information. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

3.2 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts in your jurisdiction. By using our Service, you represent and warrant that you meet these requirements.

3.3 Business Use

Our Service is intended for business and professional use. You agree to provide accurate business information and use the Service in accordance with applicable laws and regulations.

4. Subscription Plans and Billing

4.1 Subscription Model

Our Service operates on a subscription basis with the following plans:

All-in Plan: $99/month with 150 included credits
Credit Top-ups: Available for additional usage beyond subscription limits
10 Credits ($7) - Enough for 2 videos
20 Credits ($14) - Enough for 4 videos
50 Credits ($30) - Enough for 10 videos

4.2 Billing and Payment

Subscriptions are billed monthly in advance. Payment processing is handled securely through Stripe. You authorize us to charge your designated payment method for all fees incurred.

4.3 Credit System

Our platform operates on a credit-based usage system. Different features consume different amounts of credits. Unused credits from your monthly subscription do not roll over to the next billing period.

4.4 Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Cancellations take effect at the end of your current billing period. We do not provide refunds for partial months or unused credits, except as required by law.

5. Acceptable Use Policy

5.1 Permitted Use

You may use our Service only for legitimate business purposes, including:

Creating marketing strategies and content for your business
Analyzing competitors and market trends
Generating social media content and marketing materials
Optimizing your business's online presence

5.2 Prohibited Activities

You agree not to:

Use the Service for any illegal, harmful, or unethical purposes
Generate content that violates intellectual property rights
Create misleading, false, or deceptive marketing materials
Use the Service to spam or harass others
Attempt to reverse engineer, modify, or compromise the Service
Share your account credentials with unauthorized parties
Use automated tools to scrape or extract data beyond intended use
Generate content that promotes hate speech, violence, or discrimination

5.3 Content Responsibility

You are solely responsible for all content you create, upload, or generate using our Service. You must ensure that your use complies with all applicable laws, regulations, and third-party rights.

6. Intellectual Property Rights

6.1 Your Content

You retain ownership of all content you provide to our Service, including business information, uploaded assets, and generated materials. By using our Service, you grant us a limited license to process, analyze, and generate content based on your inputs.

6.2 Our Platform

The Service, including its software, algorithms, user interface, and all related intellectual property, is owned by Storytella, LLC and protected by copyright, trademark, and other laws.

6.3 AI-Generated Content

Content generated by our AI systems based on your inputs is provided for your use. However, you acknowledge that AI-generated content may not be eligible for copyright protection and should be reviewed before use.

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Third-Party Services and Integrations

Our Service integrates with various third-party platforms and APIs, including:

AI service providers for content generation and analysis
Public data sources for competitive analysis and market intelligence
Payment processors for billing and subscription management
Cloud infrastructure providers for hosting and data storage

Your use of these integrated services is subject to their respective terms of service and privacy policies.

9. Service Limitations and Availability

9.1 Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. We may temporarily suspend or restrict access for maintenance, updates, or other operational reasons.

9.2 AI Limitations

Our AI-powered features are continuously improving but may occasionally produce inaccurate, incomplete, or inappropriate results. You should review and verify all AI-generated content before use.

9.3 Usage Limitations

We may impose reasonable usage limitations to ensure fair access and service quality for all users. Excessive usage may result in additional charges or service restrictions.

10. Disclaimers and Limitation of Liability

10.1 Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STORYTELLA, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

10.3 Content Accuracy

We do not guarantee the accuracy, completeness, or reliability of any content generated by our Service, including AI-generated marketing strategies, competitor analysis, or market insights.

11. Indemnification

You agree to indemnify, defend, and hold harmless Storytella, LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of the Service or violation of these Terms.

12. Termination

12.1 Termination by You

You may terminate your account at any time by following the account deletion process in your account settings or by contacting our support team.

12.2 Termination by Us

We may terminate or suspend your account immediately if you violate these Terms, engage in fraudulent activity, or for other legitimate business reasons.

12.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. We may delete your account data according to our data retention policies, though some information may be retained as required by law.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising from these Terms or your use of the Service will be resolved through binding arbitration or in the courts of [Your Jurisdiction].

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

15. Contact Information

If you have questions about these Terms of Service, please contact us:

Email: legal@storytella.ai

General Contact: hello@storytella.ai

Website: storytella.ai

16. Miscellaneous

16.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Storytella, LLC regarding the Service.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16.3 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.